We want to help you to understand what information we collect about you, why we collect it, and how you can update, manage and delete your information.  To do that, we have created this Privacy Policy.  To make this Privacy Policy easier to understand, we have included additional information about certain key terms at the end of this document.  We capitalize those key terms throughout this Privacy Policy so that you can more easily identify them as you read through it.

​

We build a range of hardware and software products and services designed to provide a go-to solution for seamless integration of certain hardware, such as a keyboard, mouse, and full HD video across multiple devices.  Our products include hardware product that we provide to you (the “Hardware”) and software that we provide to you (the “Software”) for installation on your systems and/or devices (your “Devices” and, together with the Hardware, “Cytrence Products”), including without limitation software and applications made available to you via Cytrence’s website or a third party.

 

If you have any questions about this Privacy Policy, you can contact us at: support@cytrence.com

 

INFORMATION WE COLLECT

We collect information to provide a better experience to our users, such as providing better insight to you about how you use your Devices.  This may include detecting patterns of usage to suggest changes to promote efficiency, along with determining and recommending products and services we believe that you may find useful. The information we collect, and how that information is used, depends on how you use our Platform.

​

When you are signed in to a Cytrence account, we collect information about you, your Devices and any Cytrence Products that you may own, which information we store with your Cytrence account (“Customer Data”), which we treat as Personal Information (as defined below) to the extent that it has not been anonymized. 

​

When you’re not signed in, we store the information we collect with data tags tied to the browser, application, or Device of Cytrence Products you are using.  This helps us do things like support trigger-based notices, workflow automations, and improve Cytrence Products. 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated in this Privacy Policy.

​

Information You Provide to Us

When you create a Cytrence account or purchase products through our website, you provide us with personal information that may include one or more of the following (“Personal Information”):

• your name

• your email address

• your mailing, residence, billing, facility and other addresses

• a password

• Phone numbers

• Payment information

 

You might choose to provide us with information like an email address to receive updates about our services, which you can do without a Cytrence account.

​

Information We Collect

We collect and store information using the Cytrence Products and various other technologies, including cookies, pixel tags, web storage or application caches, databases, and server logs.  We may collect information about you, your activity, your Devices, and your Cytrence Products.

• Your Devices - We collect information about your Devices.  This helps us to provide automatic updates and to ensure compatibility and correct functionality of our software.  The information we collect includes Device type, operating system and application version number.  We also collect information regarding the settings for your Devices.  We collect this information when a Cytrence application on your Device contacts our servers — for example, when our applications check for automatic updates. 

• Your Cytrence Products - We collect information about the Cytrence Products that you use, which helps us to provide any support service that you may obtain from us.  The information we collect includes Cytrence Product type, Cytrence Product information (including, but not limited to, make, model and serial number), Cytrence Product settings, and Cytrence Product performance data.  We collect this information when your Cytrence Products contact our servers or when our servers contact the Cytrence Products installed on your Devices.

 

We collect such non-personal information and Personal Information for the following purposes:

• To provide and operate the Cytrence Products;

• To provide our users with ongoing customer assistance and technical support;

• To be able to contact our users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

 

Cytrence’s website is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell Cytrence Products and services to you.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.  Wix stores your data on secure servers behind a firewall.

​

All direct payment gateways offered by Wix.com and used by Cytrence adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​

Cytrence’s website uses cookies for essential operations and functional enhancement.  A list of cookies is listed below in the Appendix.

​

WHY CYTRENCE COLLECTS DATA

We use the information we collect from all our services for the following purposes:

​

To Provide Our Services

We use your information to deliver our services, like providing remote support.

Examples of how we use your information to deliver our services include:

• We use data tags stored in cookies on your device to help us authenticate you as the person who should have access to your Cytrence account.

• When you purchase services or physical goods from us, you may provide us information like your shipping address or delivery instructions.  We use this information for things like processing, fulfilling, and delivering your order, and to provide support in connection with the product or service you purchase.

 

To Maintain and Improve Our Services

We also use your information to make sure the Cytrence Products are working properly, such as troubleshooting issues that you report to us.  We may also collect information about how you use our Cytrence Products.  We use analyze that information to help us to improve our products for all of our users.

​

To Develop New Services and Measure Performance

We use the information we collect through our Cytrence Products and websites to guide new product and feature development and to measure product and service performance.  For example, we optimize our user interface based on popularity of features and determine new features to provide to you.

​

To Detect Abuse

We use information to help improve the safety and reliability of our Cytrence Products, websites and services, including taking efforts to detect and respond to security risks and technical issues that could harm Cytrence or our customers and users.

​

To Communicate with You

We use information we collect to communicate with you.  For example, we may contact you about your account or to let you know about new services we are offering or changes that we may be making to our Cytrence Products.  If you contact us, we may maintain a record of it so that we can provide a consistent service and try to address any issues you might have.

​

HOW CYTRENCE PROCESSES YOUR INFORMATION

We use different technologies to process your information for these purposes.  We use automated systems, cloud-based services, and computer programs that analyze your use of our Cytrence Products and websites to customize our products and services for you.  We may combine information we collect from your use of our Cytrence Products and websites and across your Devices for the purposes described in this Privacy Policy.  We will ask for your consent before using your information for a purpose that is not covered in this Privacy Policy.

​

YOUR PRIVACY CONTROLS

You have choices regarding the information we collect and how it is used.  This section describes the methods available to you for managing your privacy across our Platform and websites.

​

Managing, Reviewing, and Updating Your Information

When you are signed in to the Cytrence website, you can always review and update information by visiting the services you use.

​

Ways to Review & Update Your Information

When you are signed into our website, you can manage information associated with the website, including managing your contact information, such as your name, email, and phone number.

​

Removing & Deleting Your Information

You can also request to remove content from specific Cytrence services based on applicable law.

To delete your information, you can:

• Delete specific Cytrence applications, including your information associated with those applications.

• Delete your entire Cytrence account.

 

There are other ways to control the information Cytrence collects whether or not you are signed in to a Cytrence account, including:

• Browser settings:  You can configure your browser to indicate when Cytrence has set a cookie in your browser.  You can also configure your browser to block all cookies from a specific domain or all domains.  However, please note that our services rely upon cookies to function properly.

• Device-level settings:  Your Devices may have controls that determine what information we collect.  For example, you can modify location settings on your iPhone or Android device.

 

SHARING YOUR INFORMATION

When Cytrence Shares Your Information

Cytrence does not share your personal information with businesses, organizations, or individuals outside of Cytrence, except in the following cases:

• When You Provide Consent – We may share personal information outside of Cytrence when we have your consent.  For example, when you purchase Cytrence Products or purchase or subscribe for other services through our website or by otherwise contacting Cytrence we share information to facilitate your purchase or subscription.   

• Account Administrators - Any service providers who manage your account on your behalf will have access to your Cytrence account. They may be able to:

  • Access and retain information stored in your Cytrence account

  • Change your account password

  • View and change the equipment registered in your Cytrence account

  • Suspend or terminate access to your Cytrence account

  • Access your account information in order to comply with laws or governmental requests

  • Change your privacy settings.

• Our Service Providers - We provide your personal information to our affiliates and other service providers (such as Wix.com, PayPal and our other payment processors) so that they may process it for us.  This processing is only to be done in accordance with our instructions and in compliance with this Privacy Policy.  We require our service providers to keep your information confidential and to maintain appropriate security measures.

• To Comply with Law - We will share your personal information with third parties if we have a good-faith belief that those third parties require your information in order to:

  • Meet any applicable law, regulation, valid governmental request or legal process. 

  • Enforce applicable service contracts, including investigation of potential breaches.

  • Detect, prevent, or address fraud or security issues.

  • Detect, prevent or address technical issues.

  • Protect others against harm, including the rights, property or safety of Cytrence, our employees, our users and the public, as required or permitted by applicable law.

 

We may share aggregated or other anonymized information that we have derived from your information publicly and with our suppliers, vendors and other partners.  For example, we may share information publicly to show trends in the use of different types of hardware and equipment.

 

If Cytrence sells or otherwise transfers its business, such as in a merger, acquisition, or sale of assets, we will use best efforts to require the acquiring party to continue to keep your information confidential and to comply with this Privacy Policy.

​

HOW WE KEEP YOUR INFORMATION SECURE

We work hard to protect you and our Platform from unauthorized access, alteration, disclosure, or destruction of information we hold, including:

• We restrict access to personal and confidential information to those Cytrence employees, contractors, suppliers, partners and agents who need that information in order to process it.

• We encrypt your data to keep it private while in transit.

• We periodically review our information collection, storage, and processing practices, including physical security measures.

 

DELETING YOUR INFORMATION

You can delete specific Cytrence applications, including your information associated with those applications, from your Devices.  You can also delete your entire Cytrence account.  Even if your account is deleted, we may retain certain of your information as provided below.

​

When you delete data, we follow a process to make sure that your data is completely removed from our servers or retained only in anonymized form.  This process takes time, so there may be delays between when you delete something and when copies are deleted from our systems.

 

RETAINING YOUR INFORMATION

We retain the data we collect for different periods of time depending on what it is and how we use it:

• We keep some data until you delete your Cytrence account, such as what type of Cytrence Products you own.

• We keep some data for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention or financial record-keeping.

 

COMPLIANCE

We regularly review this Privacy Policy to ensure that we process your information in ways that comply with it.

 

Our hosting providers maintain servers all over the world.  Because of this, your information may be processed on servers located in a country other than where you live.  Wherever we process your data, we do so in compliance with this Privacy Policy.

 

When we receive formal written complaints about data, we take the following steps:

• We contact the person who made the complaint.

• We attempt to work with the owner of the data.

• If we cannot resolve complaints directly, we work with the appropriate legal and regulatory authorities to resolve any complaints.

 

CCPA (CALIFORNIA) REQUIREMENTS

The California Consumer Privacy Act (CCPA) requires specific disclosures for California residents.

This Privacy Policy is designed to help you understand how Cytrence handles your information:

• We explain the categories of information Cytrence collects and the sources of that information in the section of this Privacy Policy entitled, “Information Cytrence Collects.”

• We explain we use information in the section entitled, “Why Cytrence Collects Data.”

• We explain when we might share your information in the section entitled, “Sharing Your Information.”

 

Cytrence does not sell your personal information.

 

The CCPA also gives you the rights to:

• Request information about how we collect, use, and disclose your personal information,

• Access your information,

• Request that we delete your information, and

• not be discriminated against for exercising your privacy rights.

 

If you have questions or requests related to your rights under the CCPA, you (or your authorized agent) can also contact us as provided above.

 

The CCPA requires a description of data practices using specific categories.  The list below uses these categories to organize the information in this Privacy Policy.

 

Categories of Personal Information We May Collect

• Identifiers such as your name, phone number, email address and mailing address, as well as data tags tied to the browser, application, or device you are using.

• Commercial information such as your payment information and a history of purchases you make on the Cytrence Products or our websites.

• Equipment information such as the location, type, make, model, and serial number of the Cytrence Products you own.

• Inferences drawn from the above.

 

Business Purposes for Which Information May Be Used or Disclosed

• Protecting against security threats, abuse, and illegal activity - Cytrence uses and may disclose information to detect, prevent and respond to security incidents and for protecting against other malicious, deceptive, fraudulent, or illegal activity.  For example, to protect our services, Cytrence may receive or disclose information about IP addresses that malicious actors have compromised.

• Auditing and measurement - Cytrence uses information for analytics and measurement to understand how our Cytrence Products are used, as well as to fulfill obligations to our partners. We may disclose anonymized information publicly and with these partners, including for auditing purposes.

• Research and development - Cytrence uses information to improve our services and to develop new products, features and technologies that benefit our users.

• Use of service providers - Cytrence shares information with service providers to perform services on our behalf, in compliance with this Privacy Policy and other appropriate confidentiality and security measures.  For example, we may allow service providers to process payments using your payment information.

• Advertising - Cytrence may process information, including online identifiers and information about your interactions with advertisements, to provide advertising.

• Legal reasons - Cytrence may also use information to satisfy applicable laws, rules or governmental regulations, and discloses information in response to legal process or enforceable government requests, including to law enforcement.

 

Parties with Whom Information May Be Shared

• Third parties to whom you consent to sharing your information, such as services that integrate with Cytrence Products and services. 

• Service providers, trusted businesses or persons that process information on Cytrence’s behalf, based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

• Law enforcement or other third parties, for the legal reasons described in the section entitled, “Sharing Your Information.”

 

ABOUT THIS POLICY

When This Policy Applies

This Privacy Policy applies to all of the services offered by Cytrence and its affiliates, including without limitation the use of Cytrence Products and our websites.  This Privacy Policy does not apply to services that have separate privacy policies that do not incorporate this Privacy Policy.

 

This Privacy Policy does not apply to:

• The information practices of other companies and organizations that advertise our services.

• Services offered by other companies or individuals, including products or sites that may include Cytrence services or third-party services for which links may be provided in our applications and websites.

 

Changes to This Policy

We may change this Privacy Policy from time to time.  We always indicate the date the last changes were published, and we offer access to archived versions for your review.  If changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

 

KEY TERMS

App Cache

An application data cache is a data repository on a device. It can, for example, enable a web application to run without an internet connection and improve the performance of the application by enabling faster loading of content.

 

Cookies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website.  When you visit the site again, the cookie allows that site to recognize your browser.  Cookies may store user preferences and other information.  You can configure your browser to refuse all cookies or to indicate when a cookie is being sent.  However, some website features or services may not function properly without cookies.  A list of cookies is listed below in the Appendix.

 

Data Tags

A data tag is a string of characters that can be used to uniquely identify a browser, application, or device.  Different identifiers vary in how permanent they are, whether they can be reset by users, and how they can be accessed.

​

Data tags can be used for various purposes, including security and fraud detection, syncing services such as your email inbox, remembering your preferences, and providing personalized advertising.  For example, data tags stored in cookies help sites display content in your browser in your preferred language.  You can configure your browser to refuse all or certain types of cookies or to indicate when a cookie is being sent.

​

On other platforms besides browsers, data tags are used to recognize a specific device or application on that device.  For example, a data tag such as the Advertising ID is used to provide relevant advertising on Android devices and can be managed in your device’s settings.  Data tags may also be incorporated into a device by its manufacturer (sometimes called a universally unique ID or UUID), such as the IMEI-number of a smartphone.  For example, a device’s data tag can be used to customize our service to your device or analyze device issues related to our services.

 

Device

A device is a computer that can be used to access Cytrence Products or services. For example, desktop computers, laptop computers, tablets, and smartphones are all considered devices.

 

IP address

Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

 

Non-Personally Identifiable Information

This is information that is recorded about users so that it no longer reflects or references an individually identifiable user.

 

Personal Information

This is information that you provide to us which personally identifies you, such as your name, email address, or billing information, or other data that can be reasonably linked to such information by Cytrence, such as information we associate with your Cytrence account.

 

Pixel Tag

A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is opened. Pixel tags are often used in combination with cookies.

 

Referrer URL

A Referrer URL (Uniform Resource Locator) is information transmitted to a destination webpage by a web browser, typically when you click a link to that page.  The Referrer URL contains the URL of the last webpage the browser visited.

 

Cytrence Account

You may access some of our services by downloading our applications and signing up for a Cytrence account and providing us with some personal information (typically your name, email address, and a password, but you may, at your election, also provide your mailing address).  This account information is used to authenticate you when you access the Cytrence Products and services and to protect your account from unauthorized access by others.  You can edit or delete your account at any time through your Cytrence account settings.

 

Sensitive Personal Information

This is a particular category of personal information relating to topics such as confidential medical facts, racial or ethnic origins, political or religious beliefs, or sexuality.

 

Server Logs

Like most websites, our servers automatically record the page requests made when you visit our website. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

 

Web Storage

Web Storage enables websites to store data in a browser on a device.  When used in “local storage” mode, it enables data to be stored across sessions.  This makes data retrievable even after a browser has been closed and reopened.  One technology that facilitates web storage is HTML 5.

 

Appendix​

• XSRF-TOKEN: Cookie for fraud detection of calls, Session, Essential

• hs: Security Cookie for Hive (legacy), Session, Essential

• svSession: Session cookie for identification, 6 months, Essential

• SSR-caching: Performance cookie for rendering, 24 hours, Essential

• TS*: Cookies for attack detection, Session, Essential

• bSession: Used for system effectiveness measurement, 24 hours, Essential

• fedops.logger.sessionId: Tracking session errors and issues (resilience), 12 months, Essential

• _wixAB3|*: Cookie for site experiments, 6 months, Essential

• server-session-bind: Cookie for API protection, Session, Essential

• client-session-bind: Cookie for API protection, Session, Essential